The Role of Change Management in ERP Success

What is an ERP, and how does it help organisations?

Enterprise resource planning (ERP) systems help companies of all types, sizes, and industries manage the essential parts of their business under one unified system. ERPs can cover multiple functions in an organisation, and most allow you to customise their solution by implementing only the modules required. For example, modules such as finance, manufacturing, supply chain, customer relationship management (CRM) or payroll can be implemented independently.

A good ERP aims to increase productivity, reduce the risk of errors and provide a stable and secure platform by automating day-to-day processes such as order processing, payroll, managing projects or inventory management. People and organisations often underestimate the change management needed to get a return on investment. ERP implementation is much more than just implementing technology; it usually touches most parts of your operating model and requires new working methods for employees. 

ERP Implementation, Governance, Risk and Change Management

Implementing an ERP isn't just about the technology - it's about managing people through change. A new ERP system can potentially touch every corner of your organisation, from how your finance team closes the books and tracking customer and vendor interactions to paying people both within and outside your organisation. It's usually a significant shift and can feel daunting for everyone. However, risks can be overcome with good governance, rigorous risk management and a solid change management foundation.

At Allegra, we see ERP implementation as an opportunity for a positive transformation for your people, not just a tech project. We aim to ensure your people are ready and excited for what's coming rather than dreading a technical change. We start by understanding your unique business needs and current processes and tailor our change approach to fit. We engage your people from day one, communicating the benefits and addressing concerns early. 

How does an ERP relate to change?

As Change and Transformation experts, Allegra is committed to being a key partner in the ERP implementation journey.  We understand the challenges and complexities of such transitions and are here to ensure that the process is efficient and that people are well-prepared to realise the benefits of ERP implementation fully.  

Developing a comprehensive approach is the key to a successful and smooth ERP implementation. The approach must include;
•    A deep understanding of the current state.
•    A clear definition of the future operating model.
•    A robust communications strategy.
•    Tailored training and learning methods.

With a proven track record, Allegra has successfully implemented ERPs across various industries, including finance, construction, public service, and education. Our extensive experience ensures that we understand each industry's unique challenges and opportunities.

How to Build a Clear Roadmap to Implementation

We believe in creating a clear, structured path to help guide your organisation through the ERP transition. Our approach includes;

1.    Detailed Current State Analysis

We dig deep into your existing processes to identify potential roadblocks and areas for improvement. Understanding the starting point is crucial for defining where we want to go.

2.    Target Operating Model

The key to successfully implementing a new ERP is fully understanding the future state operating model or endpoint.  It is critical to ensure the change requirements are well understood across all operational dimensions, are aligned with the business strategy, and inform the change strategy and planning.   

3.    Communication Strategy

Effective change starts with communication. We work with you to craft a messaging plan that addresses every level of your organisation, from executives to front-line staff. Ensuring everyone understands the "why" behind the change and feels part of the journey can make a positive impact to the change

4.    Tailored Training and Learning

A new ERP means new ways of working. We develop training programs that are engaging, accessible, and relevant. Whether through workshops, e-learning, or on-the-job coaching, we ensure your teams feel confident and ready to use the new system.

Maximising the benefits of your ERP

An ERP can do much more than automate processes; it can empower your teams to work smarter, make data-driven decisions, and deliver better customer service. ERPs are designed to make your employee's lives easier. But to unlock these benefits, you need a clear change strategy beyond the technology itself.

We've seen how a well-planned ERP implementation can transform an organisation. In finance, it might streamline reporting and provide real-time insights into profitability. It can enhance project management and ensure resources are allocated efficiently in construction. In public service, it can support transparency and improve public relations. And in education, it can centralise student information, making administration more straightforward and effective.

What makes Allegra unique is our holistic approach to change. We don't just look at the ERP system; we look at your people, processes, and culture. We're committed to helping you navigate the complexities of change and ensuring your ERP implementation delivers the value you're expecting.

So, whether you are considering your first ERP or looking to upgrade, remember that the technology is just the start. The real transformation happens when your people are ready to embrace new ways of working. And that's where we come in.