A certified course for managing organisational change within IT teams, systems and departments

This short, interactive, and highly focused workshop is suitable for all IT professionals. Whether you're new to change management or seeking to enhance your existing training with certification in our unique approach, this workshop is designed for you.

Join Caroline Mills and Tracey Penington as they share their 40+ years of combined industry experience, guiding you through the fundamentals of organisational change and the constant demands it poses to IT departments. Using practical insights and real-world case studies, you will learn how to effectively manage this change across your people, projects and the broader organisation.

This workshop is delivered online in a live, interactive format, allowing you to engage directly with the instructors and ask questions. You will acquire practical, real-world skills that can be immediately applied to your current or future role within the IT industry, ensuring you are well-equipped to manage change effectively, drive successful outcomes and boost your career goals.

Duration
1/2 day (4 hours)
Format
Online (virtual)
Prerequisites

None

Pricing
Earlybird - $490 / General - $590
Change Management for IT Professionals digital badge

All participants receive a certified digital badge.

Certification details

- Next training dates -
Virtual, 8 Oct 2025
Online (virtual)
registerdetails
Group workshop

Have a team or group?

Group discounts and tailored training available.

MORE INFO

What you will receive

Digital badge

Official certification

A digital badge to showcase competency in change management fundamentals on your CV and social networks.

The Change Space logo

Online resources

3 months access to The Change Space with guides, templates and materials.

Caroline Mills

Mentor support

Ongoing mentorship from our industry-leading change practitioners and project managers to support your journey.

Template icon

Templates and workbook

Free templates to use for managing changes across your own projects.

What you will learn

A short and highly-focused training session introducing change management and how it can be practically applied within your role in the broader IT industry.

The fundamentals of change management in IT

A brief rundown on what change management is, and how it is specifically applied within the context of information and technology systems, teams and projects.

Supporting an organisation’s people to adopt new technology

Practical ways to support your team members and the broader people within your organisation to adopt new technology. This may include things like new IT systems, programs, network configurations and other services. Whenever new technology is implemented into an organisation it comes with a significant amount of change and often resistance. Therefore it is important to properly plan, manage and support the transition to minimise disruption and loss of productivity.

Integrating change within broader IT project frameworks

Managing change is a very important component of all major IT project management frameworks like ITSM, Agile and ITIL. The methodologies we teach work in perfect unison with existing frameworks, significantly enhancing overall project success rates.

Handling change requests for software and tech services

We will demonstrate how change management practices can be specifically applied to the change request process for developing and maintaining software. This will significantly streamline the rollout of new features and changes, improving outcomes for developers, stakeholders and users.

How to make yourself and your team more resilient to change

Often in IT it's not the organisation or processes that need to change, rather the individuals. We will share an introduction to the psychology of change and ways to build resilience to this, both within your team and personally.

Examples of how change management can be used in IT

Using case studies on how we have helped IT departments tackle various changes within their organisation, we will share practical ways change management can be used across key areas.

Who should attend?

IT Professionals

Developers, engineers, programmers, IT support, system admins etc.

Other Professionals

Anyone else who is responsible for IT tasks as part of their job role.

The event stimulated active participation and discussion among attendees. The content was thought-provoking and a good opportunity to refresh.

- Industry Professional

I think the session was very engaging and Caroline really knew what she was talking about and how to get her message across.

- Industry Professional

I really enjoyed Caroline's presentation. I like how she breaks down concepts into bite-size chunks that resonate and are much more memorable.

- Industry Professional

Caro and Tracey generously shared their experiences, and their delivery styles kept the content interesting, leaving me wanting more.

- Workshop Participant

The session with Caroline was nothing short of OUTSTANDING! There was so much to take away and apply with conscious enthusiasm.

- Workshop Participant

We run regular leadership sessions, and yours was one of, if not the best, we have had. People have been talking about your session all day!

- Large

You were engaging, informative, and fun, imparting great information and experience. The audience was engaged, and I heard lots of positive comments.

- Large

This workshop gives you invaluable and helpful tools and is worth investing time in! Great place to connect with like-minded change practitioners.

- Neetika Gulati

There's an expression, "If you want to be the best, learn from the best". Caroline and Tracey are the best, and I highly recommend their courses

- Neil Cater

I highly recommend learning from the best, and with Caroline and Tracey, you cannot get much better than this.

- Neal Lynch

I wouldn’t be where I am today without Caro and Tracey's thought leadership and amazing skill set.

- Linda Robinson

Tracey was a vibrant facilitator with vast change knowledge. Thank you for reinvigorating my love of change and sharing great insights with the group.

- Course Participant

The passion and wealth of knowledge of Tracey enabled you to identify how to lift your change strategy to an enterprise approach.

- Course Participant

You have so much great knowledge, and I really loved the Change Impact Assessment Workshop.

- Workshop Participant

It was a wonderfully informative session, and I got a lot out of it . Thank you for such relevant and infectious interactions.

- Workshop Participant

The workshop was a great combination of technical/tools aspects, case studies, advice and insights into aspects like engaging leadership.

- Workshop Participant

The interactivity was great, it was very interesting, and you were both so passionate - it was hard not to be enthused and engaged!

- ANZ Employee

Thank you Caro, Tracey and Allegra. I felt privileged to join the workshop. Congrats on a great course, your knowledge and experience shines!

- Workshop Participant

Thank you for the workshop. It was fantastic, clear and concise and provided the opportunity to hear real-life experiences and put theory into practice.

- Workshop Participant

Caro and Tracey were brilliant in facilitating PowerPlus for Women - listening, encouraging, and holding a safe space for us to be vulnerable.

- Libby Pearce

Thanks so much for sharing the slides and for the super presentation yesterday – I found it incredibly valuable and very relevant to where I’m at on the project I’m working on!

- Kate Napier

From contractor care, to networking events and personal growth, your outstanding reputation in the Melbourne Change Management community is rightly deserved.

- Adam Dale

I just wanted to let you know how valuable your presentation was this morning. Thank you so much and I hope you will be presenting more in the near future.

- Che Broekman

So much fun! Really practical and hands-on. I think everyone should be learning these skills. Thanks team.

- Lori Tamaki

Thanks for the Change Impact Assessment workshop today. It went above and beyond and really helped me increase my knowledge and skills around change.

- Jenny Dyson

Learn how to more effectively manage the constant rapid changes experienced in the information technology sector.

View next dates

Or call 1300 444 225 for more more information

To ensure the successful execution of our course and a positive experience for participants, we require a sufficient number of registrations for the course to proceed. In the unlikely event of a course rescheduling or cancellation, we will promptly notify you via email.