We helped set up a new innovative service delivery approach to make it easier to do business with the government.
Sector: Government
Challenge
Allegra and its sister company, Gordian Global Solutions, partnered with a government agency to support the initial set-up of an innovative service delivery approach to reduce red tape and make it easier to do business with the government, designing and implementing their accelerated distribution strategy (multi-year transformation program) and ongoing change programs.
Deliverables
- Transformation Change and Delivery - Operating Model design and development, Program Management, Governance, and set-up for the initial Proof of Concept delivery (18 Service Centres, two Contact Centres and a Digital Channel).
- Designed and implemented an Organisational Change Framework to support the organisation and its ongoing change management requirements.
- Contact Centre Consolidation Program – led several agency consolidation activities within the contact centre.
- Leadership Development Program – designed and deployed this program of work, including the soft skills and Train the Trainer programs to support the continuity of all services.
- Performance Management Framework – the establishment of this framework included Scorecards and supporting training.
- Setup and management of the Program Office – supported management of its increasing portfolio of programs.
SERVICE PROVIDED...
Future state strategy, design and implementation
Allegra has extensive experience developing and delivering Future State Strategy, Design and Delivery and has a proprietary digital learning and change management tools to support participants through the change and the outcomes.
